Refund Policy

Effective: September 13, 2026 · Last updated: September 13, 2026

Billing support: patricio@voltifyagency.com

Read before you buy. By purchasing you agree to this policy (incorporated into our Terms). Enterprise SOWs/MSAs control where they differ. Payments run through Stripe; approved refunds return to the original method in 5–10 business days. Contact us before filing a chargeback — unjustified chargebacks may incur dispute fees and suspension.

1. General principles

Review descriptions, pricing pages, and product terms before purchase.
Refund windows run from the original charge date; subscriptions from each renewal.
Credits (e.g., VANTA top-ups) expire 12 months after purchase unless stated otherwise.
Taxes and Stripe/pass-through fees are refunded only where Stripe returns them.

2. API access & VANTA plans

14-day satisfaction window: full refund within 14 days of initial purchase if the API/analysis materially fails as documented and support cannot resolve it after a good-faith troubleshooting attempt.
After 14 days, or after substantial metered use inconsistent with a defect claim, sales are final.
Subscriptions cancel prospectively (no prorata except where law requires); unused credits remain until expiry.

3. Consulting sessions

Undelivered sessions we cancel: full refund or free reschedule, your choice.
You reschedule ≥24h ahead: free, one-time.
Late cancel (<24h) / no-show after delivery: non-refundable (practitioner time reserved).
Delivered sessions are non-refundable; dissatisfaction is handled via a complimentary 15-min follow-up at our discretion, not a refund.

4. Digital products & audits (e.g., AI Launchpad Audit)

Delivered digital goods are final unless defective or materially not as described. Report defects within 14 days with evidence; we will repair, replace, or refund at our option.

5. Bedrock plans

Pro monthly: cancel anytime; access until period end; no prorata.
Pro yearly / Lifetime / Team: 14-day refund from initial purchase if the license key was never activated and no cloud sync/storage was materially used.
After activation/use, or after 14 days: final. Local data is never locked on cancellation — see Bedrock Terms and Bedrock Refunds.

6. Enterprise deployments

Governed by the signed SOW/MSA (milestones, acceptance, time-guarantee extensions). Our "44-day production commitment" is a time guarantee (extended Phase-1 effort at no extra cost until production, per the SOW) — not a money-back guarantee. See Disclaimer.

7. EU/UK 14-day withdrawal note

EU/UK consumers have a 14-day withdrawal right for distance purchases, but it does not apply once digital content/service performance has begun with your prior express consent and acknowledgement of loss of the right (which our checkout records), or to sealed/customized enterprise services. Where the right applies and performance has not begun, we honor it in full.

8. How to request

Email patricio@voltifyagency.com with subject "Refund request — [order email] — [product]" and include: order email, date, amount, last-4 / Stripe session ID if available, and the reason with any defect evidence. We acknowledge within 2 business days and decide within 5–10 business days. Approved refunds go to the original payment method; allow your bank 5–10 business days to post.

9. Chargebacks

Chargebacks filed while a good-faith request is pending, or after delivery in violation of this policy, will be contested with transaction records. You are responsible for any reversed amounts plus Stripe dispute fees where the dispute is decided against you. Accounts with abusive dispute patterns may be suspended.

10. Changes & contact

We may update this policy prospectively; the version at purchase applies to that purchase. Questions: patricio@voltifyagency.com · Legal: legal@voltifyagency.com.

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